This is mainly aimed at all those who come into direct contact with customers and the public. Every single one of them is a Brand Ambassador of the Company and hence the importance of this training.


The course content has been specially crafted and consists of five detailed and interactive segments which also have a very Sri Lankan flavour. This helps participants better identify and connect with the sessions.The wide-ranging contents are also demand-based, and have been carefully designed to both complement and enhance the participants' existing knowledge, as they journey in the competitive corporate world.The medium of instruction is "Singlish" (if you wish and I recommend it too, and the ratio varies) since it gets into the participants' blood streams more effectively and much faster.




1. General Corporate Etiquette (03 hours)

2. Personal Hygiene and Grooming (01 hour)

3. Cocktail Protocol, Wining & Dining (01 hour - theory) (If the client provides the meal, then the theory session will be followed by a guided practical session in the Full Day option only)

4. Effective Communication Skills (1.0 hour)

5. The International Travel-Savvy Passenger (1.0 hour)

(NOTE: Guidelines about living in a Covid-19 world are also included)


FULL DAY: 9.00 am – 5.00 pm = 08 hours

9.00 am - 12.30 pm :  General Corporate Etiquette (with a tea break in between)

12.30 - 1.30 pm :       Cocktail Protocol, Wining and Dining, Entertaining

1.30 pm - 2.45 pm :   Physical Guided Lunch. ( This will be an 'optional' GUIDED lunch provided by the client. If possible I'd like the menu to be a normal Sri Lankan rice and curry meal and with fork and knife .... Let's discuss ! )

2.45 pm - 3.45 pm :   Personal Hygiene and Grooming

3.45 pm – 5.00 pm :   Effective Communication Skills

(Please email me for details of the above modules).


HALF DAY: 9.00 am – 2.00 pm = 05 hours

03 hours : General Corporate Etiquette (with a tea break in between). This would be the ideal foundation

You can then add any two of the following

01 hour :  Cocktail Protocol, Wining and Dining, Entertaining  (This covers comprehensive theory only with no guided lunch )

01 hour :  Personal Hygiene and Grooming

01 hour :  Effective Communication Skills

01 hour :  The International Travel Savvy Passenger

This session can also be done online, in two parts, over two days if you wish.

(Please email me for details of the above modules).



As a cost effective measure, my training session could also be done in your Company Training Room while the lunch can be done in your Company Cafeteria.Should you wish to conduct this session in a hotel or any venue outside your Company premises, I'm equally fine too.


The ideal number is 25 – 30. This enables me to ensure a more personalised and individualised training. You are free to have any amount of participants, just that the 'individual' experience will be diluted.

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NOTE: I'm happy to say that the Chartered Institute of Personnel Management (CIPM Sri Lanka) regularly presents my training both as public and in-house training sessions. CIMA Sri Lanka also works with me on a regular basis and presents my sessions to hundreds of AL students, school leavers and CIMA students, island wide.


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